Ep 76: Customer Service with Marissa Hoff

Welcome to FitPros Guide to Growing Their Fitness Business Podcast!

In this episode of the FitPros Guide to Growing Their Fitness Business Podcast, Jono Petrohilos interviews Marissa Hoff about “Customer Service.”

Marisa Hoff has successfully managed Stevenson Fitness since its opening in 2010. Hoff has worked to build a membership of nearly 2000 members with an NPS consistently over 80, retention rates over 70 percent, high active user rates, Marissa Hoff has shared strategies for success at various fitness conferences.

Follow Marissa:
Instagram: 
https://www.instagram.com/stevensonfitness/
Twitter: https://twitter.com/themarisahoff

Note: Podcast episodes are hosted by either Jono Petrohilos, Travis Mattern or Claudia Li

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