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Ep 76: Customer Service with Marissa Hoff

Marisa Hoff has successfully managed Stevenson Fitness since its opening in 2010. Hoff has worked to build a membership of nearly 2000 members with an NPS consistently over 80, retention rates over 70 percent, high active user rates,
Marissa Hoff has shared strategies for success at various fitness conferences.

Follow Marissa:
Instagram:
https://www.instagram.com/stevensonfitness/

Twitter:

PS: We have a community Facebook Group with over 9000 Personal Trainers / Bootcamp Instructors. We all share tips and ideas in there. We would love for you to join
www.facebook.com/groups/fitnesseducationonline