If you’re doing this, you’re killing your business…

I used to know this guy (a friend of a friend)…

And he was actually a drug dealer..

And a couple times he got pulled up by cops… because they caught him exchanging money with his “customers” in local parks in the early hours of the morning…

And he got off every time… because his excuse was…

“What? I’m a Personal Trainer… this is my 5am client and they are just paying me for a 10pack”

…. Bottom line… Unless you’re a drug dealer… there’s better payment methods than taking cash off someone in a park…

And signing the direct debit form leaning on the tree for support is almost is bad…


It’s probably killing your sales too…

My suggestion… get payment first!

  • Sale!

    Sales & Marketing Essentials Package for Personal Trainers (25CECs)

  • Sales & Marketing For Personal Trainers Level 1 (12CECs)

  • Sales & Marketing For Personal Trainers Level 2 (13CECs)


Example… if I’ve called a prospect… and they are interested in signing up for my 12 week bootcamp…

And they’ve told me they’re keen to sign up!

There’s no way I’m waiting til Monday and hoping that they actually turn up so they can pay me…

If they have said yes – I’m taking payment then and there on the phone… either via weekly direct debit or upfront payment…

And if they are keen but not 100% in because they want to try it out first… I’ll still take payment over the phone… but I’ll set the payment to come out on Friday… so they can try me out Mon-Fri… and if it’s not for them… let me know by Fri morning and I’ll cancel the payment…

  • Sale!

    Bootcamp Package (22CECs)

  • Bootcamp Level 1 (11CECs)

  • Bootcamp Level 2 (11CECs)



And if they are not confident giving me CC details over the phone… I’ll simply email them over the DD form and just ask them to quickly fill it out now so I can process the paperwork..

And if they are out somewhere and can’t physically sign up… I’ll still email over the form and ask them to text me once they’ve completed it so I can confirm it’s gone through…

Bottom line… if the prospect has said yes, Im taking payment then and there…

And my no-show rate is now 0% 🙂!

So if you’re not taking payments straight away… start… and watch your conversation rates improve! 

Thank you for checking out  Fitness Education Online Blog!

Fitness Education Online are one of the leading providers in the world when it comes to the professional development of Personal Trainers. We have over 30 registered CEC courses Click here to check them out.

Feel free to join our Free Facebook Group with over 14 000 other Fitness Professionals Click here to Join



Jono Petrohilos Fitness Education Online

Jono Petrohilos

Online Course Creator I 2020 Fitness Australia Educator of the Year

Jono is the co-founder and director at Fitness Education Online.

Fitness Education Online is one of the leading providers in the world when it comes to delivering online education to Fitness Professionals, providing over 30 registered CEC courses.

Fitness Education Online is also the admins of the largest Facebook Group in Australia / New Zealand for Fitness Professionals (Fitness Education Online Community Facebook Group)

Jono is also a qualified Exercise Physiologist, best selling author (The Bootcamp Blueprint), and the host of the successful podcast “Fitness Education Online Podcast”. 

Jono is the current 2020 Fitness Educator of the Year (awarded by Fitness Australia)

Follow Jono:

Follow on Instagram

Connect on Linkedin

Connect on Facebook


Submit a Comment

Get In Touch With Us

Related Articles

Kettlebell Swing, The Hardest Exercise in the Gym

Kettlebell Swing, The Hardest Exercise in the Gym

Written by Travis Mattern from Fitness Education Online The kettlebell swing, is there any other bit of equipment that is so universally known for one movement? Then to add to that, is there any other movement that has been butchered by SO many gym goers and trainers...

Group Exercise Warm Up Games

Group Exercise Warm Up Games

Let’s talk about warm ups shall we?  Of course we are all aware of the importance of looking after our clients and preparing the body for the session ahead, but quite often when planning a workout for my clients, this is the last thing on my mind. When life is busy,...

The Great Debate: Which Way Do You Swing?

The Great Debate: Which Way Do You Swing?

Written by Travis Mattern from Fitness Education Online Which way do you swing? That’s an important question right? But it is maybe not quite the question you think it is, because I’m talking about the kettlebell swing. Get your mind out of the gutter, what were you...